Check out Our NEW, FREE IN STORE PICKUP option at checkout or learn more here.

 

 Rules & Regulations for In Store Pickup:  

  • Orders can be placed any day of the week or time of day but are only processed Monday – Friday 9 am – 3 pm.
  • Please allow 2 hours for processing your order during the hours of M – F, 8 am to 5 pm. KBC will email you when your order is ready.If you have immediate need, please call Customer Service directly so we can work with you.
    • For orders that are needed sooner please call us directly at 1-800-928-7777.
    • Remember: Our inventory is live and constantly fluctuating.  Product selection available varies. 
    • You will be notified of any shortages prior to pick-up via phone call to the contact number provided on the order.  If you have a preference for substitutions, please detail them on the order message at checkout so we may assist you more efficiently.
    • Pharmacy Hours are Monday through Friday, 8 am - 12 pm.  Orders placed after 11 am will go to the next weekday for completion.  Please provide your veterinarian’s contac t information when you add the item to the cart.  Or in the order message at checkout if you have not used our pharmacy before. 
    • Orders not picked up within one week of the order date will be returned to stock and you will receive a refund to the card originally used.
    • Prices are subject to change.
    • Blackout dates for same day pickup include: Holidays. To include but not limited to: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.  Order placed on a Holiday will be processed the next business day.
    • Most Leather Orders for halters or lead straps without nameplates are available for same day Pickup if placed by noon.  
      • Orders requiring engraving and/or mounting plates nameplates or making tags will be available the soonest the next business day.
      • KBC will email you when the Leather Shop has completed your order.
      • Exceptions include nameplates with logo cuts, bracelets with nameplate added, and order of 10 or more items with nameplates.
      • Longer lists of names can be emailed to info@kbcint.com to save time on entering each name under the nameplates “Add Engraving”. 
        • Or can be entered at checkout in the Order Message. Provide details with what names goes with what product if different items entered on the same order.
        • All engraving is uppercase letters unless otherwise requested. 
        • If you have immediate need for a leather order, please call Customer Service directly so we can work with you.