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Start hereIn the event a return is necessary, please follow the steps below:
1. Call 1-800-928-7777 to secure a Return Merchandise Authorization (RMA) Number.
Unauthorized returns will result in the merchandise being returned to you at additional cost.
In the event of a damaged product or shortage, contact the delivering carrier immediately and save all packing materials for inspection. Damages and shortages must be reported within 24 hours.
Returns must be received within 30 days of the original purchase, unless specifically authorized by KBC. Please contact our customer service department if you feel you are entitled to an exception.
Send To:
Attn: Return Department, KBC International
140 Venture Ct. Suite 1, Lexington, KY 40511